Privacy Policy
Your privacy matters to us. Learn how we protect and use your information.
Our Commitment to Your Privacy
By Your Side is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We respect your privacy and are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Contact us via email, phone, or contact forms
- Register for our services or events
- Subscribe to our newsletter or communications
- Make a donation to support our work
- Participate in our peer support groups
This information may include your name, email address, phone number, postal address, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. This information is collected through cookies and similar tracking technologies.
Sensitive Personal Information
As a perinatal mental health support charity, we may collect sensitive information about your health and wellbeing when you access our support services. We only collect this information with your explicit consent and handle it with the utmost care and confidentiality.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our support services
- Respond to your inquiries and provide support
- Send you information about our services, events, and activities
- Process donations and maintain donor records
- Ensure the safety and wellbeing of our service users and volunteers
- Comply with legal obligations and safeguarding requirements
- Improve our website and user experience
- Communicate with you about our services
Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on the following legal grounds:
Consent
You have given clear consent for us to process your personal data for specific purposes.
Legitimate Interests
Processing is necessary for our legitimate interests in providing support services.
Legal Obligation
Processing is necessary to comply with legal and safeguarding requirements.
Vital Interests
Processing is necessary to protect the vital interests of our service users.
Your Rights Under GDPR
Under the General Data Protection Regulation, you have the following rights regarding your personal data:
Right to Access
You have the right to request copies of your personal data.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure
You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object
You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability
You have the right to request that we transfer the data that we have collected to another organization, or directly to you.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share your information only in the following circumstances:
- With your consent: When you have given us explicit permission to share specific information
- Service providers: With trusted third parties who assist us in operating our website or conducting our charitable activities, bound by confidentiality obligations
- Legal requirements: When required by law or to protect rights, safety, or property
- Safeguarding: When necessary to protect the vital interests of you or others in accordance with safeguarding procedures
Data Security and Retention
Security Measures
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookies Policy.
Children's Privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected information from a child without appropriate consent, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your GDPR rights, or have concerns about how we handle your personal data, please contact us:
Service Area
Coventry & Warwickshire
We aim to respond to all requests within one month as required by GDPR.